Introduction
Epicz Lab (“we“, “our“, “us“) is committed to protecting your privacy and ensuring the security of your personal information. We process various types of personal data, including contact information, company details, and marketing preferences, to provide our services effectively and enhance user experience. This privacy statement explains how we collect, use, share, and protect your data. For any questions or concerns, you can contact us via our website at epiczlab.com.
Types of Data collected
We collect the following personal information:
- IP addresses and device information collected automatically through website visits
- First name, last name, email address, and mobile phone number
- Company name and company size
- Information regarding marketing preferences
Method of data collection
We collect personal data through:
- Registration forms on our website, where users sign up and provide consent to be contacted
- Events and fairs, where data is collected manually
- Contact information gathered from phone and email conversations
Data usage
We use your personal data for the following purposes:
- Tracking activities on our social media channels, such as LinkedIn
- Customer support
- Marketing communications, based on your preferences
- Data analytics to improve our products and services
- Development of our services
Legal Basis for Processing
We process personal data based on user consent and legitimate interest, depending on the context of data collection. Specifically, we rely on consent when users actively agree to receive marketing communications, and on legitimate interest when processing is necessary for customer support, analytics, or service development.
Data Sharing and Third Parties
We share personal data with trusted third-party service providers, including cloud storage providers, marketing services, and customer relationship management systems to facilitate our operations. These providers help us with data storage, customer relationship management, and communication services. We ensure that any third party involved adheres to strict data protection standards to maintain the security and confidentiality of your information.
Data Retention Policy
We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy statement. Specifically, personal data will be retained for a maximum of 5 years after the end of our relationship, unless otherwise required by law or ongoing contractual obligations.
Security Measures
We take data security seriously and use measures such as access control, encryption of personal data in transit and at rest, regular security audits, and secure access protocols to safeguard personal data. Only authorized personnel within Epicz Lab have access to the data.
International Data Transfer
We ensure data protection when transferring data outside the EU/EEA by implementing safeguards such as standard contractual clauses or relying on adequacy decisions to ensure compliance with GDPR requirements.
User Rights
You have the right to access, correct, or delete your personal data. You may also object to the processing of your data or request data portability. To exercise any of these rights, please contact us via our website or email us at [email protected]. We may require verification of your identity to process such requests.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience. We use different types of cookies, including essential cookies for website functionality, analytics cookies to understand user behavior, and marketing cookies for personalized advertising. We also track activities on our social media channels, such as LinkedIn, to better understand user engagement and improve our services. For more information, please refer to our full cookie policy available on our website.
Policy Changes
We may update this privacy statement from time to time. Any changes will be communicated through our website, and we encourage you to review this statement periodically.